Samsung — Defective Microwave Oven - Replacement/ Refund pending

Respected Sir,

I wish to state that we had bought a Samsung Microwave Oven bearing Model No. MC28H5145VK on 10.01.2021, from a shop by the name 'Anil Radio & Electric Pvt. Ltd., Sarojini Nagar Market, New Delhi for an amount of Rs.15, 500/- paid in cash. (Invoice copy is attached herewith for your kind reference). Contact Number of one Mr. Shiv from whom we purchased the product that day is [protected] and he is the one who was telling us to contact the Customer Care of the Company from day one and he had also sent a declaration letter to the Samsung so that my replacement from Samsung Company could be done but the same has not been done yet.
We brought the product to our home the same day and kept it as it is in its carton packing. The very next day i.e. on 11th Jan 2021, I had booked appointment for product demo & installation and Mr. Rambir (The demo person from Samsung) visited my house on 12th Jan 2021. He opened the carton packing in our presence and we noticed that the product base was unbalanced (Defective). The rubber supporters attached to the base platform of the oven were not uniform. We did not opt for the demo to start and so the demo person went back. We thought that if there is a problem at the very start, there could be some more problems later on also in the product. Thereafter, we had informed about this issue to Customer Care as well as to the Authorized dealer requesting for replacement of our Microwave Oven immediately.
We had registered a complaint with the Samsung Company on 12th January 2021 but so far I have not received any feedback for the same though I have been following up on daily basis with the Samsung Customer Care (My Complaint Number is [protected]). I also wrote a mail to the CEO, Samsung regarding replacement/refund of my defective product but even from it, we did not receive any response till date.

It is quite pertinent to note here that we were told by the Customer Care that the product purchased by us in 2021 has the manufacturing year of 2016 due to which, it is taking time to replace the product and instead we should talk to the Dealer regarding this. Sir, this model is a hot selling model and is still available for sale on online and also in the shops. I only purchased the particular product based on its features.

The dealer is telling us to talk to the Company and the Company people are telling us to approach the Dealer regarding replacement/refund of our product.

Sir, kindly help us in replacement/refund of our product as I am tired of all this as it has been almost one month since we purchased this item and no one is helping us.

Sir, I had purchased a brand new product paying Rs.15, 500/- in cash and I do not want to get it repaired. I just want replacement or refund of my product and this is what I have been telling the dealer as well as the Customer Care from day one. Sir, kindly look into the matter and help me in resolving this issue. It is taking so long and I have no more patience Sir. Now, my only and last hope is from you Sir.

Thanks & Regards,

Harish Kumar Sundriyal