Samsung — Defective product received and no replacement even after 2 months

arjunak

from Bengaluru, Karnataka

Address:

Samsung India Electronics Pvt. Ltd. 20th to 24th Floor, Two Horizon Centre, Golf Course Road, Sector-43, DLF PH-V, Gurgaon, Haryana – 122202 Phone : +91-124-4881234

1. Product was ordered online from Samsung Store app.
2. I received a defective product
3. Went to service center and was not much of a help.
4. They took 1.5 months to give me a DOA (Dead on arrival certificate)
5. I was informed "A new product would be sent to me and I have to hand over the DOA to them" (Validity of the certificate was 7 days)
6. Now they have taken back the old defective device and neither I have received any payment nor they have replaced the product.
7. I have been waiting patiently for past 2 months, called customer care almost every day and sent several mails including Service Head.
All efforts are in vain as no one is responding..

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 07, 2020

Updated by arjunak Mobile Number - [protected]
E-Mail - [protected]@aim.com
Reference ID - [protected]

Nov 09, 2020

Updated by arjunak FYR, I have also attached the DOA