Samsung — Defective Product Received

Samsung — Defective Product Received

S Satyamsamd from Patna, Bihar

I Satyam Kumar bought Galaxy Buds Live on 26th Sept 2020. I received defective product. I visited service center on 1st Oct 2020 and submitted the product and got the new buds on 8th Oct 2020. Again, it was defective and even more defective than the first one. I complained on 9th Oct 2020 which is the 13th day but I cannot get proper reply from you. After that, I called today customer care but they told me that I won't get DOA letter because the device is crossed 14 days. I also called service center but they didn't help me. Kindly help me to get refund as soon as possible. Order Id: [protected] Jobsheet No: [protected] Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Verified Support Oct 15, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Oct 15, 2020 Updated by Satyamsamd I got an call from Samsung Customer Care and they were constantly saying me that we can't generate refund against your product as per our company's policy. They told me to visit service center for device checkup. I agreed and visited for device checkup but they are saying that your device is completely fine as they observe it for only 10 minutes and I am using this device since 4 days after the second product delivery. They deny to deliver service. I want my money back.
Add a Comment	Share
Submit Close