Apr 20, 2018
Updated by tridipa biswas Samsung is not helping me. What will I do? Can I go to consumer court?
Verified Support
Apr 20, 2018
Samsung India Customer Care's response Dear Customer,
Greetings from
Samsung.
With the reference of your feedback regarding
Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Apr 21, 2018
Updated by tridipa biswas Respected Sir/Madam,
Good Afternoon!
This side Tridipa Biswas, I am getting problem 1 day itself with this mobile. Many time I requested to
Samsung for replacement or full money refund. But they are not helping me anymore at that time. Every time
Samsung only replaced parts of the product (almost all mobile parts are replaced 1-2 times). 1st time almost 6 month my mobile submitted to the service centre due to non-ability of the parts. That time
Samsung assured me for 6 months warranty extension, but that one did not provide me. Next time, my charger also lost by the service centre, that also not provided me. Every 4-5 months I am facing various types of problem in my mobile. More than 10 times my mobile went for service. Many time I complaint all those things to the
Samsung customer care. But I am not getting any solution from them.
Many time & money I waste for this product. As a mediocre family every year one good mobile purchasing is possible? How much time service centre's visiting is possible as you are working? Please think my condition as a human.
My mobile cost is Rs. 45300. Afterwards, I purchased 2 years warranty (Rs. 5588) & battery (Rs.1650) from the
Samsung service centre (all documents are attached in below).
Today I talked with
Samsung team (ABHISHEK RANA, [protected], Extn-1504). They are thinking for (55%) money refund of my mobile.
Think one time, how much I used this mobile. Maximum time it is submitted to the service centre or not working mode. If Product is not good, so it is customer problem?
Please help me for full money refund or replacement. More than 2 years I am suffering for this product.
I feel very sad about the
Samsung service & product quality. Presently I lost my all belief above the
Samsung.
I hope you will do justice with me.
Regards,
Tridipa Biswas
Apr 21, 2018
Updated by tridipa biswas Mobile Invoice
Apr 21, 2018
Updated by tridipa biswas Mobile Warranty
Apr 21, 2018
Updated by tridipa biswas Mobile Battery
Apr 23, 2018
Updated by tridipa biswas Respected Sir/Madam,
After service also my mobile is not working perfectly. Same networking issue, battery & display related problem I am getting.
Many time I asked to the service centre concern
person (Ms. Kiran, Mr. Vikesh chowdhary etc), about battery related issue. But still today they are not given me any answer about this.
Display brightness value is increasing & decreasing frequently with other problem.
The main problem I am facing in this mobile is networking issue. Every time I need to switch off this mobile than I got a network.
I am getting problem in this mobile 1st day itself, that time also I complain regarding this in your forum. But I am not getting any solution till today. Please contact with me in mentioned number ([protected]).
Please help me for full amount refund or suggest me can I go to consumer court?
Regards,
Tridipa Biswas
Apr 23, 2018
Updated by tridipa biswas Respected Sir/Madam,
I am not getting any answer from
Samsung still now. They took time up to Monday. Please help me for money refund.
Regards,
Tridipa Biswas
Apr 23, 2018
Updated by tridipa biswas Respected Sir/Madam,
Just now I talked with
Samsung team (ABHISHEK RANA, [protected], Extn-1504). He is blaming me why I took the mobile phone from
Samsung service centre. Because he is trying for a refund. Then I merge this call with
Samsung service centre and I proved it, I did not ask anything to the service centre for mobile delivery. They are doing wrong but as a customer, I am only suffering. I need only full money refund. Please help me for money refund.
Regards,
Tridipa Biswas
Apr 25, 2018
Updated by tridipa biswas Respected Sir/Madam,
Yesterday I talked with the
Samsung Team (ABHISHEK RANA, [protected], Extn-1504). They understand my product is defective and how much I suffered for them. So, he is trying for refund. I hope they are refunding me full amount.
So please help me for full money refund.
Regards,
Tridipa Biswas
Apr 26, 2018
Updated by tridipa biswas Respected Sir/Madam,
Today just now I talked with the
Samsung Team (ABHISHEK RANA, [protected], Extn-1504).
Samsung doing wrong with me again & again. They provide me wrong phone number also. Please check the below attachment. They have only one word that is sorry.
Today
Samsung offered me for 60% money refund. Please think for me how much I suffered for this mobile. If
Samsung product is not good, then why I will suffer? Why they are not getting any punishment?
I want justice. Requesting to you again again please help me for full money refund (Rs. 45300).
Regards,
Tridipa Biswas
Verified Support
Apr 26, 2018
Samsung India Customer Care's response Dear Customer,
Greetings from
Samsung.
With the reference of your feedback regarding
Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
May 01, 2018
Updated by tridipa biswas Respected Sir/Madam,
After 1 week also I am not getting full money refund confirmation from
Samsung. Unnecessary they are doing delay. Every day they are asking for one more day. Yesterday I talked with the
Samsung Team (ABHISHEK RANA, [protected], Extn-1504), he mentioned me this case is pending from the management. Even he mentioned me, as a customer my demand is appropriate. So he will try for full money refund of my mobile (Rs. 45300).
Samsung they understand very well, the product is defective. They are acknowledging everything but not providing me full money refund confirmation. It is one type of harassment also.
As a customer, I feel very sad. Please help me for full money refund as soon as possible.
Regards,
Tridipa Biswas
May 02, 2018
Updated by tridipa biswas Respected Sir/Madam,
Today just now I talked with the
Samsung Team (ABHISHEK RANA, [protected], Extn-1504).
Samsung offered me for 80% money refund. Please think for me how much I suffered for this mobile. If
Samsung product is not good, then why I will suffer?
I want justice. Requesting to you again & again please help me for full money refund (Rs. 45300).
Regards,
Tridipa Biswas
May 02, 2018
Updated by tridipa biswas Respected Sir,
Good Afternoon!
Today I talked with the
Samsung Team (ABHISHEK RANA, [protected], Extn-1504) regarding refund of my mobile. He offered me the 55% applicable refund as per product age with 25% waiver as per repair history (Total 80%) money refund for my mobile.
Please, one time thinks for me how much I suffered for this mobile. How much time I wasted for this mobile, it is valueless? As a customer, I got only harassment from
Samsung. 1st day itself I am requesting to
Samsung for mobile replacement or full money refund of this defective product. Always I am cooperating with
Samsung, but I got a bad return from them.
Samsung team also accepted my demand is right. As a customer, I am right &
Samsung is wrong (product is defective) then why
Samsung is not giving me full money refund (Rs. 45300).
Sir, again I am requesting to you as a good customer please help me for full money refund.
Regards,
Tridipa Biswas
May 05, 2018
Updated by tridipa biswas Respected Sir/ Madam,
Till now, I am not getting any confirmation from
Samsung for full money refund. As a good customer, always I am cooperating with
Samsung. but I got only harassment from them. Unnecessary they are doing delay.
They know very well how much I suffered for this mobile. I wasted lots of time for this mobile. As a customer, I am right. Then, Why will I take 80% money refund?
Please do justice with me.
Please help me for full money refund (45300).
Regards,
Tridipa Biswas
May 07, 2018
Updated by tridipa biswas Respected Sir/Madam,
As a customer, I am right but I didn't get justice. I suffered lots for this product. I wasted my valuable time & money both.
Samsung did not suffer anytime for this product. So they are not understanding customer's pain. They accepted mobile is defective & as a customer I suffered lots, but they do not provide me 100% refund.
All those things happened with me it is right? Think as a customer.
Regards,
Tridipa Biswas
Till now, I am not getting any solution from the Samsung Team (ABHISHEK RANA. Samsung doing wrong with me again & again. As a good customer always I am cooperating with Samsung. But this time I am feeling fadeup, I have no patience for Samsung service.
For the Samsung mobile I suffered lots. If I am not getting full money refund (Rs. 45300). Then I will take help from Consumer Court. I want justice, as a customer. If Samsung product is defective, then what I will do as a customer?
Again I am requesting to you please help me for full money refund (Rs. 45300).
Regards,
Tridipa Biswas