[Resolved] Samsung — Defective samsung watch3 received.

Pardhasaradhi Karanam

Jul 24, 2021

Website:

www.samsung.com/in/watches/galaxy-watch/galaxy-watch3-41mm-mystic-bronze-sm-r850nzdains

I purchased samsung watch3 on samsung shop website. I received 3 days back(21st july). When I opened the product its 0% battery, so after I did charge and booted the watch.. I can see only 1/4th of the screen is visible and the rest of the screen is blur.
I raised a complaint to customer care:
Order number:[protected]
Complaint tkt number : 2132996

I got a reply asking me to get DOA from service center.
I went to the service center and asked them for DOA, for which they are refusing to give.

I don't know what to do now, I purchased ₹30, 000 product and I got a defective one and now for which they are not even heading to replace it.

What should I do now?

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Aug 26, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd