[Resolved] Samsung — defective washing machine - no refund/replacement till now | |
We ordered a washing machine on 13 may and received a defective product on 5jun. We immediately mailed them regarding replacement/refund. They are not even telling if there will be a refund or not otherwise we would have bought another one. But there hasn't been any update till now. We have called the customer care almost every day but all we get is 'your issue is escalated and someone will call you back', but nobody has reached us till now. We are feeling very helpless as we have nowhere to go.
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Aug 14, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 03, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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