Samsung — Delay in refunding payment

Address:	Mumbai
Website:	Samsung

1. Ordered Galaxy S20 FE on 13th Oct., 2020. Order no. [protected]
2. Cancelled the order on 14th Oct., 2020 & booked S20 +.
3. Received " cancellation initiated" mail from Samsung on 14th Oct 2020.
4. But yet product delivered on 16th Oct. 2020.
5. Complaint lodged for the pickup of product and refund of payment. Complaint no. 1761510 dated 16th Oct 2020.
6. Mail from Samsung on 17 Oct 2020 to write to support.[protected]@samsung.com.
7. Mailed them on 18th Oct 2020 explaining the facts and attached the pics of packed product and the video of same.
8. Exchanged mails with Samsung on 23rd, 24th and 26th Oct 2020 explaining the same matter again and again.
9. Everytime its some other executive responding and asking for pics of the packed product .
10. But till date no one has initiated the refund of the amount .
11. Very pathetic service from a reputed brand like Samsung.
VERY DISAPPOINTING...