Samsung — Denial of product defect

Extremely disappointed by the service, each reply to my queries is basically one of the three things-
1. Please visit the Service center, they will provide the best resolution.
2. No defect was found.
3. Please Update your device / Perform factory reset / Know the difference between hot and warm / You must be gaming, hot device is normal

Issue was found on a brand new device with no apps running, no apps installed and on idle. Just turning on screen is enough to heat up the part where the keyboard cover connects a lot.

1.https://www.reddit.com/r/GalaxyTab/comments/iw7hp4/galaxy_tab_s7_tab_s7_heat_p...⇄

2.https://forum.xda-developers.com/t/galaxy-tab-s7-cooling-solutions.4255631/

3.https://www.reddit.com/r/GalaxyTab/comments/iwea6o/tab_s7_tab_s7_plus_heating_...⇄

4.https://www.reddit.com/r/GalaxyTab/comments/ik4i6f/need_help_from_galaxy_tab_s...⇄

So many people have said they have the same issue as well as other people saying they don't have the issue - which proves that this issue is not normal to have. But in the end all I receive is the same replies regardless like you people don't read the content at all.