[Resolved]  Samsung — Device burn automatically

Address:

palam vihar , gurugram , haryana , 122017

Dear Nodal officer Samsung India, i have registered an complain on samsung customer care on 4th sep about my device Samsung Galaxy A20s which was burned automatically in night near my ear while sleeping . my device is totally destroyed + my mattress too . i could have been also burned but i'm safe by luck, i have submitted that device to the official service center of samsung in sector 23, palam vihar . but till the date my problem is not solved when i call to their service center they say that till guy will call you and this guy will call you . i am fet up of that so now i will post an video of this incident and bad behaviour on facebook and twitter . i am very much disappointed with the service, my device was just 6 months old and i'm using samsung devices from a very long time . my reference no is [protected], so i'm requesting you that plz exchange my device as soon as possible or you will face many problems in the future .