[Resolved]  Samsung — Double door Refrigerator

Address:

South Goa Samsung Service Centre

To begin with I have undergone harassment at the hands of customer care in south Goa, customer care manager Mr TVs Vinky mob no. [protected], highly irresponsible guy.

I am constrained to report here after customer care support whatup too made promises but no solution. For reference no. my two complaints numbers are[protected] and [protected], both are outstanding.

I purchased samsung refrigerator model no. RT28RT30RT34/RT37 double door 253 ltrs. from Amazon which was delivered to me on the 08th Dec 2020.

samsung installation guys came and installed, with pushing thermocol pieces to balance the refrigerator. After thermocol started wearing off refrigerator again was imbalanced. It is then I lodged acomplaint at the service centre. Nextday engineer by the name of Mudasar from south Goa centre came and checked the machine and reported that machine has a dent at the back corner bottom I can do nothing and I should report to dealer. THis was not reported by the installation team.

I have been asking the service centre to give me a copy of the job card stating that, so that I can take up with supplier. Interestingly engineer did not produce any job card for my signature and left. SInce then I am trying to get the copy of the job card but service centre is not providing, .

I have not seem such unhelpful bunch of people at the cujstomer are end from big brand name SAMSUNG.

I need a solution to my problem. SO seek your intervention.
Regards.

Wg Cdr Pran Kaul
[protected]@gmail.com
[protected]