Samsung — Education of our children suffered due to inefficiency of service center

Mahavirshah1001

Address:

131, 1ST FLOOR, MEGA MALL, MAIN ROAD, SURENDRANAGAR, GUJARAT, INDIA

I purchased a new mobile Samsung M015 on June 20 due to attend online school of my children. The said handset facing charging related issue immediately after 1.5 month, I contacted Authorised service center of Samsung at 131, First Floor, Mega Mall, Surendranagar, Gujarat on 06th August 20. He take my mobile and provide me a visiting card mentioning my detail mobile detail and complain and informed us to visit after two days.

After every two days I have contacted Samsung Authorised Service center but yet they have not repaired my mobile phone mentioning that the parts are not available and they requested the same in company. On 22nd Aug.20 we complained the same in Samsung company and they ask for the service request number. As the service request number was not provided by the authorised center to us we have contacted them and the provide service request number mentioning date 22nd Aug.20 though he had taken our mobile on 06th Aug.20.

Samsung Authorised agent of Surendranagar cheated us by not giving service request number on time/not followed standard practice.

Addition to that company fail to provide parts on time and after 20 days still mobile is not repaired.

Kindly note due to non availability smartphone my children unable to attend the school lecture and their education is suffered.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Aug 26, 2020

Updated by Mahavirshah1001 Today again I have visited service center, they asked me a original bill and one ID proof after submitting the same they informed us that now they are requesting for new phone and approval take 2 days. After getting approval it will take more 5 days to get the new phone. So have to wait for more 7 working days.

Kindly note for us more 7 days are more difficult to manage us and kindly do immediate action and resolve within two to three working days (Normal courier timing). Please treat the matter very urgent.

Aug 26, 2020

Updated by Mahavirshah1001 Why the authorized service agent is giving visiting card mentioning fault in Samsung product?

Why authorized service agent informed us that the company have informed them to do not issue service request to consumer and have to issue service request while they return the phone after repairing?

It clearly indicate that the authorized service agent is cheated customer.