[Resolved]  Samsung Electronics Co. Ltd — Camera problem in Samsung Galaxy Grand 2 GT 7102

Address:

Raigarh, Chhattisgarh

Samsung Customer Support Center Sep 18 (3 days ago) to me Do you have a question or need support? Go Samsung Support Your question __________ Forwarded message __________ From: ashish patil &[protected]@gmail.com&gt Date: Thu, Sep 18, 2014 at 10:15 AM Subject: Fwd: [ANSWER]PROBLEM IN CAMERA To: Samsung Customer Support Center &[protected]@contactus.samsung.com&gt Dear Sir, 1) As per given mail I am following below steps and then check the same and found as usual same problem. 2) last day (date 14.09.2014) telephonic discussion with Technical Support Team member of Samsung i have gone to samsung service centre and checked with another same mobile model but i found problem in my mobile had no result is coming out. 3) then we tried contacting you on _quot[protected]._quot on _quot14th September_quot at _quot3:30 pm -4:08 pm_quot but your numbers are coming busy and no one not received my called you but still no response. so please i request either you resolve my problem or give me the mail id and phone no of your INDIA business head of sales other wise i can go through forum. Regards ASHISH PATIL __________ Forwarded message __________ From: Samsung Customer Support Center &[protected]@contactus.samsung.com&gt Date: Fri, Sep 12, 2014 at 6:04 PM Subject: [ANSWER]PROBLEM IN CAMERA To: [protected]@gmail.com Boxbe Samsung Customer Support Center ([protected]@contactus.samsung.com) is not on your Guest List | Approve sender | Approve domain Do you have a question or need support? Go Samsung Support Your question Dear Sir My Phone Model No is samsung Galaxy Grand2 GT 7102 &ampamp IMEI NO:-*353202/06/052193/2*, *353203/06/052193/0* When i take a picture than same picture gets zoom but picture not clearly seen . Please needfully help Regards ASHISH PATIL Counselor answer Dear Mr. Patil, We thank you for taking out time for sending this E-mail to Samsung and making us aware of the issues you are facing with your Samsung “SM-G7102”. We sincerely regret the inconvenience caused to you. This is to inform you that we tried contacting you on “[protected].” on “12th September” at “5:50 pm” and [protected] at _quot 5:51_quot pm but your both numbers are coming swtiched off due to this we were unable to reach you. In order to resolve your product’s issue, we are in touch with our “Technical Team”. In the interim, we request you to bear with us as you will be contacted on “[protected] and [protected]” within next 24 hrs. Also, you may send us an alternate contact number and convenient time to speak to you. However upto that time we request you please follow given below steps and then check the same. Performance of handset depends on various factors any third party application, memory card or Software glitches may cause the trouble. Kindly perform the following steps tom overcome the issue:- 1) You can check the handset performance in “Safe Mode” of your handset. Device can be booted up in the safe mode to check if the problems with the device are being caused by some applications added newly or not. &gtMake sure that your device is turned off. Press and hold the Power/Lock key to turn on the device. Press and hold the Low Volume Key until the screen lock appears. &gtOr, there is another way to run the safe mode: Switch on device &gt when Samsung logo displayed, tap and keep tapped option / menu key. &gtWhen the Lock screen is displayed, Safe Mode will be displayed in the lower left corner of the screen. If the problem is still continuing in the Safe Mode as well, then there might be some issues in the device. To Exit from Safe Mode, kindly restart the device, or switch off the handset, uninstall battery and install it in handset after 30 to 60 seconds. 2) In case you’re facing the same issue, even after following the above mentioned instructions, then please take back-up of whole important data which is saved in your phone internal memory then perform “Reset”. To take backup we recommend you to kindly install Kies software &amp driver in your PC from the below link: http://www.samsung.com/in/support/usefulsoftware/KIES/JSP Reset Setting: - Menu&gt Settings&gt Accounts&gt Backup and reset&gt Factory Data Reset. Also we have already arranged the call as we mentioned above. So you will contacted accordingly. It is our goal to provide you the best services always. Regards, “Harsh Nagpal_quot Technical Support Team Samsung India Electronics Pvt. Ltd. Contact us on[protected] or [protected]. Alternatively you can Chat Live or find troubleshooting guides on our Website: www.samsung.com/in/support Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. Unless stated otherwise, you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use. Remote Support Need help with your Smartphone. Try our new Remote support. Download Center Manuals, Drivers, Firmware &amp Software all at your fingertips. Cyber SVC Need to check the progress of your service/repair?Free access to your lastest service / repair status with live updates Live Chat Need a faster response? Chat with our experienced technical team online! Counselor answer Dear Mr.Patil, Greetings of the Day! This is Babita from Customer Experience. We thank you for contacting our CEO’s office and giving us a chance to assist you. This is in reference to your email dated 18/09/2014 and subsequent telephonic conversation with you regarding your complaint for your Samsung ‘Handset’, we would like to inform you thet your concern is under process, so we request you to kindly give us some time, so that we may able to provide you the correct information. We look forward to your support for allowing us to assist you in resolving your concerns. Thanking and assuring you for best services always. Warm Regards, Babita Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd.