Samsung Electronics Co. Ltd — Defective Product Delivery | |||
Hi I have received a Samsung Product( Microwave Oven) with a defective Glassbowl. I have raised a request with Customer care and from last one month they said they are looking into it but no response so far. The query reference for the same is [protected]. I have checked with the Samsung CEO desk but no use. Please help here. Thanks Jagadeesh Was this information helpful? | |||
|
Samsung India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
I have received the below reply from Samsung CEO desk almost from last 7 times.
Dear Mr. Ponnada,
Good Evening!!
This is Amit from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung product.
This is in reference to your email dated 22/04/2014 regarding your complaint against Samsung Microwave.
We would like to inform you that we have already forwarded your issue to our concern department and they are working on your issue.
Therefore, we request you to give us some more time so that we can resolve this issue