Samsung Electronics Co. Ltd — Faulty Tab

Address:

New Delhi, Delhi

Dear Sirs, I had bought the Samsung Tablet Model GT-P3100, Serial No.RF1D400LMVA on 22nd April, 2013. Surprisingly, within a month of its purchase, the device broke down and I took this for repair to the Samsung Service Centre at Rohini, Sec 8. I was told that the mother board had given away and this was changed. Thereafter, again, after a few months (Jan 14), the device broke down and I took this for repair to the Samsung Service Centre at Rohini, Sec 8. The Service Centre formatted the device and returned this to me. Recently, on 3rd Apr, 2014, the device broke down again and I took this for repair to the Samsung Service Centre at Rohini, Sec 8 (waiting ticket No. I49). I had the most confusing experience this time. To elaborate, my device was taken and I was asked to wait saying that they needed to check what was wrong. After half an hour they said I can leave and they will update me on phone. After about an hour, I received a call from Ms. Bharti and she said that they would have to observe this for a day and I would get a call from them the following day as to what was the problem. There was no call from the Service Centre the next day. However, I called to enquire on the status when Ms. Bharti told me that the battery had to be replaced and it would cost Rs. 2000/-. I was surprised since there was no problem with the charging and when the tablet stopped working, it was fully charged and I told her so. Further, I told her that the device was under warranty hence, I am not liable to pay for the battery replacement. On noting that I would not pay, she said that she would call me back. I called her again when she told me that the device did not need a battery replacement, and they had fixed the issue. I immediately went to pick up my device. I met Ms. Bharti and she said that the device had been formatted and that solved the problem. When I asked as to why did she suggest a battery change, worth Rs. 2000 earlier, she said that was a mistake! They did not charge it properly and when they did, they found no problem with the tablet. I suspect foul play. It is clear that the service centre had mala fide intentions and was trying to swindle me into paying for a new battery when the existing battery was fine. When they realised that this device was under warranty, and that, they might not be able to charge me, they changed their stance. In fact, Mr. Pankaj of the service centre said that he had not opened a job sheet for this activity. However, when I insisted on a reference number, he gave me a number which happened to be my Job Sheet No. for the first repair in January, 2013. This, in plain language, is called “cheating”. I request Samsung to look into this and provide me a clarification regarding such deceptive, fraudulent and harassive behaviour as soon as possible. Further, the device is less than a year old and I have been facing innumerable problems. In fact, as described above, this had to be taken for repair thrice in less than a year. It is evident that the device is inherently defective. My warranty is to expire soon. In view of the fact that the mother board had to be replaced in less than a month of purchase, and even after that, the device breaks down frequently, it is evident that this device has strong manufacturing faults. I request Samsung to explain as to why a faulty device was sold to me and to replace / change the device immediately . Please respond to this matter urgently. Yours sincerely, Sundeep Bhatia Ph. [protected].