[Resolved]  Samsung Electronics Co. Ltd — Grand 2 new mobile set is not working due to chipset sort

Address:

New Delhi, Delhi

I have purchased samsung grand2 on 13th may2014 from THE COOL MOBILE STORE shakarpur delhi-92. I have been using this mobile from that day but not feeling convenient to use because of some reasons mention below:
1. Mobile hangs during calling ( very difficult to take call on incoming call or during dialing call)
2. Screen rotates by itself while screen rotation disable.
3.Over heating problem during charging ( fear to cause fire)
4.Shows battery charging status even after removing the charger.
5. Not charging other than samsung grand2 charger.

I have already informed to that mobile store about this problem but they told me to complain to samsung service centre. but i was using that mobile any how any one day it get fire during charging after that i visited to samsung service centre MAA VAISHNOI located in shakarpur .They had checked my set and told that this damaged is caused due to burning or electricity fault and could comes in warranty charges will be paid to get repair.

Now i also had complained to samsung but i havn't got any satisfactory support or assistance. I am very much frustrated by telling my issue no number of times to the samsung company as well thier authorized service centre.

As service centre is not of samsung company they are third party and they are doing their business for their own profit with any care of the company's customer.

So, i want appropriate action from the consume court and also looking for your advice so that i can take any steps in this problem.