[Resolved]  Samsung Electronics Co. Ltd — Mobile

Address:

Munger, Bihar

My Samsung Mobile, Model Number DT S dous 7582 was repaired by Samsung Service Center 3 times. Than I complained to Samsung Customer Care and talked to senior person(complaint number - [protected]), he asked me to trust him submit my phone again to service center and he talked himself with the service center person. I did the same but the problem still existed. I send an email to samsung website I got call from there the executive took me and the service center person on conference and the thing was finalised as " I have to resubmit my phone to service center but they wont do anything and it will be sent to Samsung Technical department for its correction ". But after submitting when queried about status they replied that the technical person of service center is out on training ans his sign is required for sending your phone to Samsung Technical Department so wait for 2 more days. But after a week of submitting the phone when called to service center I got reply that they solved it by themselves and you can take your phone back. The first 4 times of repairing they were unable to solve and after all the complaints they still doing same thing. No value of customer problem. No value of the promises done to the customers by Samsung Service Center or The Samsung Customer Support. as they promised me that they will check the status by themselves and I don't have to worry each time I complained. Check My problem on this link http://youtu.be/Cj4t-7Mtg5E