[Resolved] Samsung Electronics Co. Ltd — No response after 28 complaints

bharat1530

from Agra, Uttar Pradesh

Address:

Agra, Uttar Pradesh

I have purchased Samsung Galaxy Grand mobile set on Nov 01,
2013 from Agra Mobile Store . From the date of purchasing I am facing ridiculous
problem like screen blank, hanging, key pad not working. not receiving
and making any kind of call. I visited Samsung Service centre where I got
terrible experience which I never thought. They only issued me a job sheet for making temporary
repair in actual no repair got made . After this i visited aprox. 25-30
times to make repair they only made software update & return the
handset in same condition .Sometime They refused to do my set servicing with
tempered which is utterly wrong." . Because the set is in warranty period
it is their duty to repair the set other than they blame it and refused
to do so. I am disappointed and feeling helpless cause they gave me the
higher authority number which is utterly false. Please help me to sort
out this problem. My experience with the Samsung company is now
horrified.
Please give me solution. From the whole experience I have suffered not
only loss of money but also peace of mind.
Thanks & Regards .
[protected]
[protected]@gmail.com

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Complaint marked as Resolved

resolved Om Sai Shri Sai Jai Jai Sai.. Trust in God is all about trusting the almighty. You need to trust God since we are all God’s creations. God is omnipotent, omniscient and omnipresent. Trust in God gives you a lot of strength and belief in whatever you do. You feel you have the support of God in every Endeavor that you engage yourself in. everything happens for your own good. So, expect the best to happen and you will always be content and satisfied.

Samsung India customer support has been notified about the posted complaint.