[Resolved]  Samsung Electronics Co. Ltd — Non attending complaint - Very poor costumer care and Services.

Address:

Nashik, Maharashtra

I purchased Samsung refrigerator Model No RT28HCLPI with serial no. R1044PABC00177J on[protected] from M/s Meeta Sales corporation, mahatmanagar, Nashik - 422007.
On[protected] it was noticed that it is not working, and hence I called the Call Center to register complaint. The complaint no. is [protected]. The service personal visited my house to inspect the refrigerator, and found that one part called PCB is out of order and required to be replaced. Since the refrigerator is within guaranty period, he verified the original purchase receipt and told me that the repairing will be done on[protected] by 12 pm. Thereafter no feedback from them. I again call the Call Center 3-4 times and every time the reply was 'our service person will report in one-two hours. after lot of follow up with shop and service center, it was told that the part is to be called from Noida and may take 4 days. Even after 4 days, no feedback. when I contacted them it was told that they require one letter from shopkeeper that the refrigerator is sold by them, untill that they will not perform repairing. The letter was issued on 3-9-2014 by shopkeeper. Even getting the letter the repairing was not done till 7 pm on 5-9-2014. I was calling the service center since morning of 5-9-2014, and every time they were telling that person will reach in two hours. However till evening no body turn up. Then I once again called the shopkeeper, who managed to get Mr. Hemant on conference call, and it was revealed that the spare parts are not traceable and hence the repairing cannot be done.
What a quality of service Samsung is offering to the customers.
It is really shameful and certainly not acceptable.