[Resolved]  Samsung Electronics Co. Ltd — Pathetic service from Samsung Mobile Phone

Address:

Chennai, Tamil Nadu

I have been suffering many problems in my Galaxy Grand 2 DUO's mobile since last 3 months. Have visited service locations more than 5-6 times and all my efforts to rectify my mobile problem yielded no result.

The 1st problem i was facing was the display having some liquid floating in the middle of the display, charging stops at 94% and heat issue
the 2nd problem was post upgrade to 4.4.2 kit kat OS

in the 1st problem display liquid issues makes me not to see pictures properly
Charging stops at 94% at all times and it reaches 100% only after me removing from charge and reconnect again to charger
Heating issue is always there when i connect 3G.

In the 2nd problem after upgrade to 4.4.2, i am unable to make or receive calls, My network drops when i receive calls and can't attend the call. This makes me not able to use for the purpose it is intended.

I have visited the repair Center for the 1st problem, they said that the Grand 2 phone has this issue and will get solved automatically and it is not a big issue.

I have accepted the same and was using the phone for some time.

On my upgrade the phone has really became a dum device and was of no use to me.

I have raised many cases to call center, had many calls with them for hours and even took leave and visited repair center many times.

At the outset now they are claiming that the email i have configured (Exchange) is causing the issue and they want me to use the phone without mail.

Please note that many of our colleagues are using same model of phone and are able to use all the features and the same is working even in standby mobile provided to me by samsung.

I have already wasted more months in this case and all my efforts to get resolution went without results.

Request you help to get the solution at the earliest

NOTE:- Presently my phone is in repair center for more than 11 days.

Thanks & Regards
Natesh Murthi
[protected]@gmail.com
Chennai