[Resolved] Samsung Electronics Co. Ltd — Replacement of galaxy s3 | |||
Dear Sir, I have purchased my Samsung Galaxy GTI9300MBDINS (Galaxy S3) on 05/04/2014 (In fully warranty). Now it has display problem. I carried it to Samsung Mobile Service Centre(Bhikaji cama Place, New Delhi). But after 2 days they are saying that a moisture laying in the phone so can not change its hardware in warranty) They demand Rs.8000/- for repairing. You are requested to please look into the matter and repair /replace my mobile. Thanks Anjesh Kumar Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
I have purchased my Samsung Galaxy GTI9300MBDINS (Galaxy S3) Sr. No.-RZ1F10K087K, IMEI NO. 358422/05/045230/3 Raj communication, Faridabad on 05/04/2014 (In fully warrantee). After 3 months it has starting charging problem. I visited to Service Centre Bhikaji Cama Place. They changed its hardware. After 1 week starting display problem in it. I carried it to Samsung Mobile Service Centre(Bhikaji cama Place, New Delhi) They lodge the complaint and said it has display or Camera problem and it need 2 days to repair. But after 2 days they are saying that a moisture laying in the phone so in this condition phone can not be repair in warranty and I have to pay Rs.8000/- for repairing/replacement of parts. I have purchased it on installment and now how I can pay Rs. 8000/- for repairing.
However I have taken back my phone from Service Centre Bhikaji Cama Place on dt. 5th Sep. 2014. But now it is in more worst condition. Neither It is charging nor switching on. When I contacted the service center they are not giving me satisfactory answer.
After call from Samsung acceleration team on 6th Sep. 2014 the service center (Bhikaji Cama Palace) has partly repaired my phone on 8th Sep. 2014 without any service request sheet and my mobile comes in switching on but the main problem of display is as it is as it was. They neither shown me the water lodging proof neither give me any report about my mobile.
You are requested to please send me your final views about my grievance by return mail so that I can go forward to solve my problem.
Thanks & Regards
Anjesh Kumar
I have purchased my Samsung Galaxy GTI9300MBDINS (Galaxy S3) Sr. No.-RZ1F10K087K, IMEI NO. 358422/05/045230/3 Raj communication, Faridabad on 05/04/2014 (In fully warrantee). After 3 months it has starting charging problem. I visited to Service Centre Bhikaji Cama Place. They changed its hardware. After 1 week starting display problem in it. I carried it to Samsung Mobile Service Centre(Bhikaji cama Place, New Delhi) They lodge the complaint and said it has display or Camera problem and it need 2 days to repair. But after 2 days they are saying that a moisture laying in the phone so in this condition phone can not be repair in warranty and I have to pay Rs.8000/- for repairing/replacement of parts. I have purchased it on installment and now how I can pay Rs. 8000/- for repairing.
However I have taken back my phone from Service Centre Bhikaji Cama Place on dt. 5th Sep. 2014. But now it is in more worst condition. Neither It is charging nor switching on. When I contacted the service center they are not giving me satisfactory answer.
After call from Samsung acceleration team on 6th Sep. 2014 the service center (Bhikaji Cama Palace) has partly repaired my phone on 8th Sep. 2014 without any service request sheet and my mobile comes in switching on but the main problem of display is as it is as it was. They neither shown me the water lodging proof neither give me any report about my mobile.
You are requested to please send me your final views about my grievance by return mail so that I can go forward to solve my problem.
Thanks & Regards
Anjesh Kumar
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I taken back my mobile above mobile phone on 5th Sep. 2014. But now it is not switching on and its completely down. I called to service centre but they are not giving me any satisfactory ans. You are requested to please help me out.
Thanks
Anjesh Kumar