[Resolved] Samsung Electronics Co. Ltd — S4 overheating, burning me and locking up | |
6 months into my 1 year warranty my S4 has been over heating and burning my while trying to use it. It also locks up to where it can be up to 15 minutes before the screen will unlock to read messages or use the phone. When it locks up I can't use it at all nor shut it off. The overheating is the most damaging part being I keep burning myself. I have contacted Samsung and their answer was for me to pay to ship my phone back and they would keep it 4 + weeks repair it and send it back to me and in the mean time I would be without a phone. Their solution was to purchase another phone to get by. I spent $200 on a phone why would I want to spend anything more and as for their 1 year warranty it is crap they don't honor it. I use the original battery and chargers that came with the phone so their reasons for burning over heating etc are just excuses for their terrible product they can't fix. Will never buy another Samsung product and will continue to post complaints about my issues with them as well as tell family and friends to shop other brands. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
As of 10/31/2014:
Well after a couple of days Samsung Mobile USA was no help and provided no help. Sending my phone in to be kept for 5-7 business days up to 15 at least with weekends and holidays is not acceptable. Not to mention my current phone can't be resold being it is defective so I am out of $200 on the resale. I would have to continue to pay for service on the defective phone while Samsung tries to figure out their issues and then purchase a new phone and service while I am without my phone. So in all it costs me more to do Samsung's fix than actually buying a new phone. I called the # they gave me of[protected] and no one ever answers the line. Called 3 times today and nothing and did this in the past when I got Samsung's same response and tried twice a day for 3 weeks left messages and never got any call back or through. What horrible customer service and products. Time to keep the messages coming my way on everyone's defective S4 products I will pursue this with the local news channel and also BBB and anything further needed to get my issued properly resolved. Burning up my hands, resetting itself, locking up and now not sending texts or alarm malfunctioning just time before I burn something with the phone or I have an emergency and not have a phone that works as it should.
Well after a couple of days Samsung Mobile USA was no help and provided no help. Sending my phone in to be kept for 5-7 business days up to 15 at least with weekends and holidays is not acceptable. Not to mention my current phone can't be resold being it is defective so I am out of $200 on the resale. I would have to continue to pay for service on the defective phone while Samsung tries to figure out their issues and then purchase a new phone and service while I am without my phone. So in all it costs me more to do Samsung's fix than actually buying a new phone. I called the # they gave me of[protected] and no one ever answers the line. Called 3 times today and nothing and did this in the past when I got Samsung's same response and tried twice a day for 3 weeks left messages and never got any call back or through. What horrible customer service and products. Time to keep the messages coming my way on everyone's defective S4 products I will pursue this with the local news channel and also BBB and anything further needed to get my issued properly resolved. Burning up my hands, resetting itself, locking up and now not sending texts or alarm malfunctioning just time before I burn something with the phone or I have an emergency and not have a phone that works as it should.
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with heat and burns my hands ear etc and then locks up and can't unlock turn off my phone or anything for periods of time. Not sure what good it is to have a cell phone in case of an emergency if you can't place a call because it locks up or over heats.Suppose the company may answer when a law suit is brought against them for burning me and also because I can't place a call when I have an emergency. Bet they will step up then or will have to pay out!