[Resolved]  Samsung Electronics Co. Ltd — Samsung Fridge not working properly

Address:

Banswara, Rajasthan

I had purchased a Samsung fridge Model no. RT33HDJSLALX/TL Sl. No. 030E4PAF501074M of 321 liters capacity on dated 03.07.2014 from M/s Rajasthan Electronics, Banswara. From day one it is giving cooling adjustment problem. After lot of complaint to the dealer and the customer care two times the mechanic came and attended but the problem still persist in addition to this after attending the problem one more problem activated that is beep alarm which was functioning when fridge door opens for a longer time. They are not being able to identify the actual problem. The mechanic is now telling to change the sensor. We have purchased lots of electronic items of Samsung make but we had not faced such manufacturing problem. It is requested to kindly get the fridge replaced with the new one as I have purchased it recently and we do not want any replacement of electronic items such as sensors, Electronic knobs etc. Here I want to inform you that I am working in Trinetra Cement Ltd. and we use to purchase lot of electronic items for our unit, if the quality of service is not good and prompt how we as a corporate sector will convince to purchase the Samsung brand items. All ready 3 months have passed please take immediate corrective action at your end and inform me. SURESH CHANDRA JAIN Dy.GM - HR, Trinetra Cement Ltd. Contact no is [protected]