Samsung Electronics Co. Ltd — Tv panel problem twice within 1 year and a half

Address:

Uttar Dinajpur, West Bengal

Sir,
I have a SAMSUNG 22 inch LED TV which I bought on 9.12.2012.During
warranty the PCB, PANEL and SOUND BOX was replaced as the were
defective.Now again my PANEL is giving problem and SAMSUNG engineer
visited my place and told the PANEL need to be replaced as it is
defective and damaged.and it will cost rs 8500/-.I have purchased the
TV by Rs 15000/-.. Now why should I pay Rs 8500/- again within 1 and
half year? I know the whole TV set is defective as it is giving
problem from the beginning.Sir I need to replace my TV.I told your
engineer to replace the TV when I encountered the first problem but he
told nothing will happen and everything will be allright.Now again I
am facing the problem.
I have complained via E-mail on 20.08.2014.After that i got 3 calls
from your end.Every time they told they will take necessary action
very soon.Yesterday at 1.13pm I got a call from[protected].and I
was told that SAMSUNG engineer will contact me soon but nobody called
me.Yesterday I called SAMSUNG engineer Mr. Subrata and he told me that
he have sent the feedback as _quotPANEL PROBLEM OF MY LED TV AND NEED
TO BE REPLACED_quot as Mr subarata has visited my place on 20.08.2014
because I know his mobile number. I called him before registering
complain.Now what is your decision please state me correctly.SAMSUNG
engineer told that the panel will cost Rs 8500/- .Why should I spend
that amount?Within 1 and half year this is second time the PANEL is
damaged.Within warranty period the PCB, Sound Box and Panel was
replaced by your company as they were defective.Dont you this the
whole TV set is problematic? I want to replace my TV.No steps taken
for 7 days.Is this your service should be?
Today I got a call from [protected] and a guy misbehaved a lot.He
told that SAMSUNG product does not guarantee quality service.It may
create problem within a year or more.Need your attention please.