Samsung — FAULTY PRODUCT Split A/C

Address:

New Delhi, Delhi

Since the day this product was purchased i have been facing constant issues with the product. 2012 1. Dealer sent the faulty outdoor unit 2. Faulty Installation at First 3. Re-installation done as advised by engineers again with extra Cost of Rs.8, 100/- 2013 4. Compressor got busted hence again get it changed 5. Gas filling again cost Rs.1, 899/- (approx) 2014 6. This time Compressor & Condenser both got busted 7. Replacing cost for both cost Rs.7, 460/- 8. Re installation tweak with U-Band by engineer Rs.350/- 2015 Now with all above done as advised by Samsung certified engineers costed me Rs.17, 809 over and above A/c purchase cost Rs.28, 000/- Total till date cost = Rs.45, 809/- Still despite all components replaced and new my A/c is still not working. I need an urgent replacement of this FAULTY product now spending more for this product is certainly not in my capacity and cant bear it more. I request you to kindly arrange for replacement of the said unit, i have faith in your brand and am sure some corrective measure will be taken from SAMSUNG's side now since i have done my part spending every year to keep product in good condition despite of the same its not working. I again urge to act on it soon. Attaching file for your reference as a proof of my expense on the product. Your Sincerely Sakshi Kakkar