Samsung — Faulty Samsung A70s mobile

kkrishna44

Address:

6t floor, DLF Center, Sansd Marg, New Delhi 110001

My new phone which is still under warranty (6months since i bought it), started gettign charing point problem. I was in lucknow so i got it repaired from samsung Authorised service center. It worked for 3 weeks and again same problem. That time i was in Pune so got repaired from Pune Samsubg Authorised Service Center, Req no. [protected]. After this now again the charging stoped working. I have raised a request to samaing customer care to replace this phone with new one or give me refund so i can purchase same brand anothe phone.
The reason being i have faced this charging point problem multiple times and like this the warranty period will pass and after wareanty i have to pay to get the defective piece repaired. This is a defective piece, the service center told me and they wil only repair. If they are agreeing it is also defective piece then why should i face the problem. in times of emergency needs the phone stops charging.
My request to this forum is to please help me to get my phone eithee replaced or amount refunded.

Was this information helpful?

No (0)

Yes (0)

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Oct 06, 2020

Updated by kkrishna44 Thank you https://www.consumercomplaints.in forum. The Samsung Customer Care contacted me and helped me to get my phone repaired. Though I was not willing to keep the same old phone as the same problems have come again and again. However, it is almost 2 weeks since it is repaired, the phone is still working, I will stil observe if it works fine for the next one month and then will update here. Until then I would like to keep this space on hold.

Oct 16, 2020

Updated by kkrishna44 The Problem of this device has started again. The charging point is not working again.
This time I want the phone replaced.