Samsung — Fraud dealer and no action from Samsung

Address:

New Delhi, Delhi

I have raised 6 complaints so far but Samsung is not able to resolve it. I bought a Samsung refrigerator and the dealer is not giving a valid bill. The bill does not have the serial number. It seems to be selling illegal grey market items and duping customer and Samsung. I have raised so many complaints to executive team and to CEO office channel but nothing is done. Its been a month now. I am regularly following up but no response. The dealer says if he provide the bull with valid serial number then there are some tax issues at his end. I have raised complaints many times. Two times from the Executive Team section and four times from the CEO office support. Still my problem is pending. I am being harassed and taken for granted by the dealer and samsung customer support. My problem from the starting: 1. Bought a new refrigerator. 2. It stopped working properly the very next day. Also the bill and the serial no. are mismatching. Its a case of complete fraud. The dealer is selling some illegal grey market product and supplying bill with different serial number. 3. For over a week the dealer harassed us and denied replacing the product. 4. After 3 complaints we finally got the new refrigerator. 5. BUT NOW HE IS DENYING TO PROVIDE A NEW BILL WITH NEW SERIAL NUMBER. The dealer is saying he will not give a new bill. 6. AND THE MOST SURPRISING THING IS THAT THE SAMSUNG CUSTOMER CARE HAS ALSO DENIED HELPING THE CUSTOMER. SAMSUNG SAYS THAT "IT IS YOUR PROBLEM. YOU DEAL WITH THIS VENDOR". 7. I raised a CEO office support complaint and received a phone call. But no action then. I don't know what is going on. The showroom owner still says he will not give the new bill with proper valid serial number. Am I not right in asking for a valid bill with product serial number as this will help in repairs during warranty? Here are the details of the FRAUD vendor: J. Prasad & Company PVT LTD E-2 bali Nagar, Pillar no 368, Near ramesh nagar metro station, new Delhi[protected], phone: [protected]