[Resolved] Samsung — Fraud policy

[Resolved] Samsung — Fraud policy

D de007gh

I purchased from Samsung e-store and now suffering from their fooling terms. I received device with some manufacturing defects and have been complaining online and over the phone to customer care since the second day and now they when they I visited the service center, they are telling that their replacement period is like floating interest rate, 7-10 DAYS, while for Amazon, Flipkart etc, it's 14 days. Perhaps they have their own factories in which some different policies are applicable! There is no value to their online complaints.Now I have to dwell on the faulty product forever!!!😭 Was this information helpful? No (0) Yes (0)
Aug 14, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 06, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd
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Comments

de007gh

I am constantly complaining to online forum and customer care since the 2nd day of purchase but no manual answer from eshop support team. I contacted CEO channel. They insisted me to visit physically to service centre in this pandemic lockdown to verify that the pictures which I attached with complaint were of that same device or not. I went but after returning they are telling it cannot be replaced as I did not contacted between 7-10 days like floating interest rate which changes with the visiting. It ends just one day prior when you visit. Why I have to suffer for fault from your side & your communication lag. Every day senior executive customer experience calls and postpones the process for next day. On day of my visit, she was also absent. I'm totally heart broken for this fooling tricks like some cheap brands. I will personally not buy any Samsung products in future and will not recommend to anyone especially from ESTORE.

Your customer care has told this, you should be aware of this. Customer care Refence ID [protected]. I'm not sharing my personal details for security reasons.

de007gh's [Complaint's author] reply, Nov 6, 2020

It also offers 14 days for some SPECIFIC DEALERS (PERHAPS THEY OWN THEIR OWN FACTORY TO PRODUCE PHONES COMPLYING WITH THEIR SEPERATE POLICY). The above conversation was with senior executive customer experience.