Samsung — frequent repair, covered warranty not adhered, paying higher amount, mental agony

Address:

Coimbatore, Tamil Nadu

I have purchased TV LED UA32F 5100 ARLXL - on May 22, 2013 for Rs 35400/- by cash, it got repaired on 11.11.14 then I have contacted your coimbatore office for repair, after paying Rs 13549/- for entire panel changing, for which the company given 1year warranty from 21.11.14 to 20.11.15. The problem in the set was only audio functioned, whereas video not worked. Then again the same problem exists and once again they are demanding a sum of Rs 14000/- after negotiation for warranty, at the time the Manager Mr Rafeek told that told they are not going to change the panel, where as they are going to upload the new software for rectifying the error. As a whole the van driver of the company taken the set and brought it and connected in my house, for which they charged Rs 450/- for service charge and Rs 350/- for transport. As a hole I have paid over 50000/- for this set, I was informed that this is a failure model from your company. I didn't know that my house is not a R and D for your company. This gave me lot of pressure and mental agony, I am a senior citizen, this type of attitude looks like a cheating and mental torture. Please return back the full amount what I have incurred, for all these I have sufficient proof. thanking you A.Thiagarajan F 4 Patteswarar appartments, Kaliappa street K K Pudur Coimbatore 38 thiagu.[protected]@gmail.com