[Resolved]  Samsung — fwd: need your urgent attention - case no - [protected] and [protected]. customer reference no.[protected]

Address:

Mahipalpur, New Delhi

Dear sir,

Greetings!

Please find enclosed pictures pertaining to device (Tab a 10.1) with manufacturing defect out of the box.

Have purchased a tab a 10.1 inches through samsung shop portal on 13th august 2020 (Invoice attached for your reference). As i bought this tab is for online studies of my 5 years kids, i was really worried to purchase it from samsung retailer and thus opted to buy it online from samsung shop portal, to avoid the risk of covid-19.

With my 25 years old belief and faith in samsung, i was sure of the quality service from samsung and thus made this purchase. As it got delivered on 14th august 2020, i left it unpacked for 5-6 days to avoid the risk of covid-19 infection and when i unpacked it with a day's use i have noticed that there is a manufacturing defect dead pixel/s on the top left corner of the display.

I raised the issue through email, with samsung support on 23rd august and since then i am struggling to get it replaced as it is a case of doa (Defect on arrival) and i have raised the issue within replacement period of 14 days.

Now your team is forcing me to visit service center which i cannot because i do not have convayance at the moment and all service center are 20-30 kms from my place and also more importantly due to fact that i would not risk my family travelling to and fro to service centre or by sending the device to service center in this unusual situation of covid-19.

Have requested team samsung many a time to refer the pictures shred by me or even they can do the inspection of device throug video call / conference but they are stubborn and forning me to go out and risk me, my kid and my family.

All onlile sellers like flipkart or amazon send their engineer at customers place to verify the fault and provides replacement immediately and that is the reason i opted for online purchase instead of retail shop.

Request you to kindly look into the matter urgently, as it is not only a bout a tab or my hard earned money but also about the good business ethics, which samsung should follow specially in the current scenario.

Request you to intervene and advise them to send me a fresh replacemnet device urgently failing i would be left with no other option than to process the matter legally and demand heavy penalty for the trauma and torture i have been facing since past 10-12 days.

Looking you as my last hope which if fails i would also write to prime minister's office, to bring into their notice the unethical practices and behavior being practiced by samsung india even in such a disastrous situation.

Hoping for your prompt and positive reply.

Thanks and regards

Kunal rai