Samsung — Galaxy buds2 not getting delivered and no update

Address:

: 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001 Corporate Identification Number (CIN): U31900DL1995PTC071387

Order ID: [protected]
Order Date: 10/1/2021, 1:37:31 PM

It says :

Free Delivery: By Monday, 11th Oct

Today is 20th Oct, there is no update on my order it has not been shipped as well. I have made multiple calls to their customer care support but they have never provided a proper update.

They keep saying to wait for 24-48 hrs and repeated same in every call. This has been most pathetic behaviors I have seen from any e-commerce platform. They still don't know where my order is and how much time it take to get it delivered.