[Resolved] Samsung — galaxy fold screen flickering & heating issue | |||
Fold started showing issues within 7 months o[censored]sage. Screen started flickering as well as phone is heating. Did visit service centre today and they are coming up with excuses such as it's out if warranty all. I do not expect such a cheap game from samsung and its associate who are trying to fool customers who have paid a premium price of 1.75lac for a samsung phone. I did also have a word with your so called premium conciege service exclusively for fold users, but that too was of no use as they are asking me to visit the samsung service centre. These service centers are not working in the right manner, had to wait for almost 20mins at the centre and the outcome is next to zero. I want samsung to resolve this issue on priority as its not a great taste after paying such a huge amount for fold +1 videos Was this information helpful? | |||
Oct 25, 2020 Complaint marked as Resolved After finally have mailed multiple times along with Twitters, my problem was solved by samsung india . Mr pramod followed issue that I was facing and finally got the issue resolved on 23rd oct 2020. My issue was raised on 28th aug 2020 and it took almost 2 months to get it resolved. Samsung India customer support has been notified about the posted complaint. Verified Support Sep 02, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Sep 12, 2020 Updated by JATIN SAHRAWAT Samsung nothing is happening, only your call centre executives are calling and just wasting my time by exactly mentioning the same what you have just mentioned above. Its really shamefull that after spending such a huge amount on your device, samsung is not willing to help me out. customer reference number is [protected]. Its 12th of September 2020 already and its been more than 15 days that no help has been provided.  Sep 22, 2020 Updated by JATIN SAHRAWAT No help provided, only executives wasting my time calling continuously without any solution and coming up with false promises. Though one of their executives namely ankit singhal did call and has got my handset picked up, after almost killing my 25 days still no help provided. I no longer believe in such a big consumer giant who is not able to provide after sales service. The receipt handed over to me had all wrong info mentioned though my handset is still in pristine condition physically. | |||
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No help provided, only executives wasting my time calling continuously without any solution and coming up with false promises. Though one of their executives namely ankit singhal did call and has got my handset picked up, after almost killing my 25 days still no help provided. I no longer believe in such a big consumer giant who is not able to provide after sales service. The receipt handed over to me had all wrong info mentioned though my handset is still in pristine condition physically.
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