[Resolved] Samsung — Galaxy M30s | |||
I purchased Samsung Galaxy M30s on 28th December 2019. On 17th February 2021 onwards I am facing issue as the device is greeting automatically switched off after every 2 mins. I approached Samsung authorised service Center in North Delhi and they updated the software by charging some amount. However a few hours later the problem continues and they informed that it’s a hardware issue and need to replace mother board which would cost 7300/- and that too with only 3 months warranty. I am surprised how a company like Samsung would fool their customers like this selling devices getting faulty immediately after the warranty period is over and then asking for a huge amount for repairs without any fault of customer. I request Samsung to get my phone repaired free of cost or at a very nominal price for service charges. Name : Animesh Kumar Chanda Mob no [protected] Email: [protected]@gmail.com Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 23, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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