[Resolved]  Samsung — Galaxy M31-Samsung India Horrible Awful Frustrating Support

I ordered a mobile phone on July 24th directly from Samsung India website. They promised a delivery date of July-30. And as of date the delivery has not happened. The product status as of Aug 16 is - being returned.

I have tried all options, call Samsung customer care, chat with Samsung support, Email Samsung India Head, Write to CEO (this is really funny). None provided me any update over email or call so far. All I got in this past 30 days is one phone call where they asked for details which I already provided them numerous times over emails. I tried their useless Email CEO Option twice, I just got an email stating they will look into it.

All I am looking now is an email from Samsung stating when they can provide my refund, or if at all they are planning to refund. Some form of communication, guys, all this for paying 18000 INR in advance. I did not know it was this hard for a company like Samsung, Just one single email that is free of cost, in return to my hard earned 18000 INR. If you guys cannot even do this, then you might as well stop this business and rather employ people to start robbing people out on the streets openly instead.

Email to CEO Complaint Reference Number: [protected]