[Resolved]  Samsung — Galaxy M52 5G

I have been using this model close to 2 years. Ever since its warranty period of 1 year got over, it started giving troubles. 4 months back I had to change its charging pin as the phone was not getting charged. It costed me a 1000Rs. Now the display has a pink vertical line and the customer care personnel says that the display needs to be changed for a sum of 7000Rs. I use the phone sparingly and with due care. Despite which I am facing all this trouble. I strongly believe either the model is faulty or this unit is. I have lost trust with Samsung products and don't advise it for use by senior citizens as it involves lot of hassles getting repaired.
Was this information helpful?
No (0)
Yes (0)
Jan 19, 2024
Complaint marked as Resolved 
The company changed the display by charging a nominal amount of service charge. Thank you.
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

Greetings from Samsung!

Thank you for reaching us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
anjana prabhakar's [Complaint's author] reply, Jan 3, 2024
Please connect with me at [email protected]
Dear Mr. SP Nair

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
Samsung

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information