Samsung — galaxy note10 - phone stuck in service centre with an indefinite timeline

With reference to the above mentioned subject, my samsung galaxy note 10 bearing imei no.[protected] & serial number rz8m81d634k is facing touch issues. This handset was given to the service centre in mumbai (Zain telecom) on 03/09/2020. The problem as identified by the service centre is in the touch screen and the entire display needs to be replaced to rectify this problem. The handset in under warranty.

Its been 5 days since i have given this handset to them & even today, i am not aware as to when my handset will be repaired and given to me.
Surprisingly, even the representative at the service centre does not have any idea as to when this part will be delivered to them. The person there said it will take minimum 15 days & it my stretch further too.

Now, after spending a whooping rs. 70, 000/- on a mobile phone, this is the type of service that i have got from samsung vide their authorised representatives at zain telecom. I cannot wait for an indefinite time for a faulty device to start functioning again since the part is not available & i demand this handset be replaced immediately on priority without any further delay as my work is suffering since i do not have my handset that had all the relevant work information.

Anticipating a quick response from samsung on this issue.