[Resolved]  Samsung — galaxy s20 launch offers not honored

On march 20th 2020 i ordered samsung galaxy s20 on samsung estore (Order# [protected]). Samsung advertised that on purchase of samsung galaxy s20, i would eligible to purchase galaxy buds+ at ₹3999 and also would get free 1 year accidental warranty. Due to lock down from march 25th and after a lot of follow-up this order was delivered on june 8th. I happened to activate the phone on june 8th. Post that i have been waiting to redeem the galaxy buds+ offer at ₹3999 and also free 1 year accidental warranty. I tried to redeem the offers after 72 hours of activation which is on june 11th. I was never able to redeem the offer even after following all steps required. Subsequently i contacted customer service for resolution on june 11th (Please refer to ticket id : 1620720). I have been receiving a response mentioning that i am not eligible for the offer as i have not activated the offer by june 15th. However, i would like to bring to your notice that i have contacted customer service on june 11th and several times after that stating that there is an issue in redeeming the offer and i need help with that. Instead of providing resolution to my issue my issue was diverted in different directions with no resolution this order of mine with samsung has been a great ordeal and i have wasted a lot of time in getting a resolution. I hope you will understand my frustration and help in getting the issue resolved. Attached details of order, march offers details page, email communication with samsung customer service.