Concern person, (Bill copy attached)
In my house i have a mother who is 62 years old & a 2 year baby at home, and i need to preserve lots of medicines in the refrigerator for my mother. It's become difficult to survive because of your poor services.
Complaint registered on 14th sept, he told us motherboard problem, then after following up almost one week continuously, your engineer came again with new motherboard & told us there is a problem of compressor which need to be replaced, & will be done in next 3-5 days as per the availability, after this, they told me, via call received by this number taran singh mob -[protected] that it will be fix on monday i. E. 21st sept, monday. Then after following up continuously he said me it will be done on wednesday & on wednesday stopped picking up the phone. On wednesday i connected to samsung live chat again, to check the status, they said they will arrange a call back from the service centre.
Next day i received a call from service center on thursday, 24th september, from number [protected], very arrogantly he replied me that we have mailed to change the part, the part we have received was not the right one, if they approved then we will fix otherwise we can't do anything, i asked for his mobile number, he refused to give me. & said you can talk to samsung they will give the solution like the way he is doing favour on me while talking to me. & today when i again get connected to samsung live chat, your representative said me you can talk to service center only. Was this information helpful? | 
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