[Resolved]  Samsung — harassment & cheating - samsung split inverter ac

Dear sir,

This mail refers to our samsung inverter ac compliant.

In this regard, i’m looking for your support, i explain the case as below:

We purchased inverter split ac on 18th jun, 2019, in gurgaon location:

After a few days of installation, we noticed some cooling issue,

It was working at above 21 degree temp only.

It was not giving the cooling on below 21 degree temp.

We got it checked but didn’t find any issue.

Now again summer came, we opened our ac in march, and found the same cooling issue.

We tried your service center but no one responded, because of covid.

After sometime in may & early june, we could reach your service executive and they told us that there is a service issue and they did the service and committed us that it will work fine.

We are really surprised once it was under warranty there was no leakage in spite of that we mentioned that it may be some leakage, but they were completely reluctant to accept it. They did the service again and closed the call with the ac service category.

Again the same issue since then, we tried to connect them again now they are saying yes there is an issue, we need to get changed some parts and coil, there is some internal leakage.

Once it came out of warranty they told us that there is an issue of leakage which is not accepted to us now they shared the estimate of inr 8100/.

You know the best part of it, they didn't tell us that it is paid even knowing the fact also, yesterday i got calls 4 times for the same, while earlier only we have been making follow –ups to them to resolve our query.

Please suggest, how we can trust, we all know samsung is a trusted brand but if your team will give such services then how a common man will survive.

Please intervene & help, your executives straight forward declined and said do whatever you can do, we are not bothered.

Regards,
Garima