Samsung — Horrible Support, Service Denial, Pathetic CEO

vaibhavsa

Jul 2, 2021

Address:

mira road

I have been struggling to get some kind of Support from Samsung. My phone M21 is under warranty and Samsung is just trying to avoid the repair. My motorola and Iphones are getting service, but for Samsung they have Govt restriction.
CUSTOMER Support keeps disconnecting the calls as soon as you call them to inquire about open ticket. They have literally hung up on me every time i have called them.
I tried to Email CEO and got a response from Service Head apologizing, but no response. Some ### callback and never return. I guess Samsung is going Bankrupt and planning to quit India
///////We would like to inform you that your case is already running on the CEO desk. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. You are our valued CUSTOMER and we appreciate your patience in this regard.
Your reference number is [protected].
Warm Regards,
Atul Singh/////

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jul 19, 2021

Updated by vaibhavsa No Response from Samsung yet. Over 3 months of Service Denial

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Comments

vaibhavsa

Jul 5, 2021

Not sure why you guys keep calling my alternate number rather than calling my registered contact number ? This is exactly what is happening, you guys either hung up on my calls or call the number you know I am not available on. Also when you call this alternate number you only keep giving different reference numbers, which I already have. This is clear case of avoiding a service. Your service centers are closed. Your customer service disconnects phones on customers face, when asked about which service center is open, even give references of service centers that are already closed. You guys have no respects for your CEO emails, which I am trying since over 3 months now. I want a call now

vaibhavsa's [Complaint's author] reply, Jul 5, 2021

The number to call me is 9768128068. Anytime after 4 pm