[Resolved] Samsung — I wish to complain about my product Samsung A31,( SM_ A315FZKWINS) that I have purchased on 06.02.2021

Razia Ali

Jul 3, 2021

Address:

24,Benia pukur lane kolkata 700014

I am complaining about my phone tht there is a sudden blue and purple patch on my screen on left hand side of the screen and which is increasing day by day... I got it examined through Samsung services center and they informed me that my display had to be changed for which they were charging the amount which is near around 5000.. There is no internal or external damage. They are fail to answer me why it happened .. plz resolve my problems i would like you to get my mobile display done by free of charges please ... I am not able to afford or buy the new one ...please help me soon as possible ... I never had this experience before ..please help

Sincerely,
Rahamat ali

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Aug 11, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd