[Resolved]  Samsung — I'm complaining about Samsung Mobile Phone as well as Samsung Service Station

I had purchased Samsung F12 device from flipkart on 7/05/2021. From beginning I am facing problem in my phone charging.It show me cable charging instead of fast charging.Then I visited to Samsung Authorized Service Station they checked my phone and told me that your phone has a water damage but my phone doesn't came in contact of water or any liquid substance.Then I called customer care to complain about that particular service Station and they suggested me to visit another Samsung Service Station. Then I visited to another service Station they checked my phone and told me that your charging circuit is not working properly we have to change it. After it they checked into system to update information they found that first service Station has made phone out of warranty but my phone is in warranty.Then I contacted to customer care they told me that they sent a mail request to service station and they will response in 24 hours. I complaint on 26/06/2021 at 6 o'clock but i haven't get any call from customer care, I have to called them again and again.And finally they told me that you have to pay for your charging circuit.Why should i pay for? because my phone is in warranty period and not damaged by liquid.This is worst response from Samsung, I can't believe that Samsung is responding like this.
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Aug 13, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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