[Resolved] Samsung India — 40 inch uhd led tv - found defective within 2 hrs of installation | |||
I have received a defective led tv. The tv was found to be defective within 2 hrs of installation. Samsung is trying to avoid the guarantee which was assured while purchasing the tv. Instead a wild allegation without any proof is being made that the defect/damage occured at our end. To prove my point i have even sent several photographs to the samsung executive mr. Farhan on farshan. [protected]@partner. Samsung.com. I have challenged the samsung service personnel to prove that it was our mistake, but they failed to come up with any scientific explanation.in this manner, the warranty promised by samsung becomes highly questionable!! The complaint no. Is [protected].. I have been using samsung products for last 20 years, but this experience of one sided, high handedness has left a bitter taste. Was this information helpful? | |||
Jul 20, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Jun 13, 2017 ramanujamc's response warantee issue! samsung z2 - black gold
Jun 13, 2017 ramanujamc's response screen goes off! in-spite of batter shows full charge
Verified Support Jun 19, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
My referigeretor suddenly stop cooling ..i am from Faridpur distt. bareilly my address is mohalla mahadev near ganna dafter..i purchased my referigeretor on 03/07/2015 my referigeretor model no. is RT26H000RX please kindly help me .. me facing to much problem due to my referigeretor is not colling
Samsung India Customer Care's response, Jun 20, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
My S7 edge fell down and lcd damged, I went to Samsung service center they told me it will cost you 14500 to change lcd display, cant you discount as I am regular customer of Samsung, instead of repair i can buy a new Xiomi Redmi Note 4 or Mi Max with more features
Samsung India Customer Care's response, Jun 20, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
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order ref. through flipkart[protected]
order date 16the dec. 2016
total amount paid inr 5990
colour - black - gold
seller - tdsellerfaslp
Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)