Samsung India — 6yrs old microwave not repairable

Address:	Bangalore, Karnataka, 560102
Website:	www.samsung.com/in/info/contactus.html#

Model# C106FL

The oven was purchased in May-2010. I faced issue on 21-May-2016 and raised a complaint with Samsung customer care. Service Request # [protected]. The service engineer visited to repair and confirms some parts have issue and on cross checking with his office confirmed that model is obsolete and hence it can't be repaired due to unavailability of parts. I again called customer care on 25 & 26 May 2016 to raise an issue of irrepairability of the unit. I was promised a call back in 4hrs but got no feedback or response.

How can organization stop supporting a model in just 6years?!! No way to complain on their website as it doesn't allow moving fwd as soon as I select the model.