[Resolved]  Samsung India — [protected] dated 4th April 2017

Address:

Indore, Madhya Pradesh, 452010

There is a complain registered on 4th April 2017 for Samsung LED @ Indore, MP service center. First thing it was told to me that service executive don’t visit place and I have to carry 40 inch LED to service center. I am sure that is not message given in your TV AD about Samsung service network. After lot of discussion he finally agreed to visit my place (his contact number [protected]). After his visit he informed me about issue with mother board and speaker and it will cost me 11, 500 INR. I agreed for charges and asked him to get it replaced immediately. He checked with service center and informed back to me that within 6-7 working days, parts will be available.

After almost 10 days executive visited my place with second hand mother board. As he realized I am not interested in putting up second hand part, he told us that this part has come from company and its faulty. Seriously... Samsung delivers second hand / used part ? Today is 18th April and yet no solution to my problem. Daily I am calling on[protected] and explaining my issue to different executives sometimes its Ajay, Raghv and today its Maninder. After talking to tele executive I get only assurance from them that they have raised serious concern to management team of service department and within next 48 hours you will find solution to your problem.

On top of all this nonsense I got to know from service executive that if part is not available than Samsung will pay you depreciating value of LED and it will resolve issue. My LED is 5 year old and I bought it for 1 Lakh. I didn’t knew that LED has life span of only 5 years and each year I have to provide 20, 000 for buying new one. After 5 years depreciating value would be what, ZERO or at best few hundreds or thousand bucks.

Looking for some concrete solution and revert from some sensible person who can solve my issue.

Above mail forwarded on 'hc.[protected]@samsung.com' 'customer.[protected]@samsung.com''customer.[protected]@samsung.com' and also same thing updated on samsung page under contact us and complaint to CEO office.

Its almost a month and no action on my complaint.