| Address: | New Delhi, Delhi, 110065 |
Sir /Madam
The undersigned has purchased the Samsung A5i Model from authorized vender shop Reliance DX mini J-24 sector 18, Noida 201301 of Rs. 28, 500/- dated[protected]enclosure is attached). After 6 months my mobile get dipped into the water. I thought for getting repair of my mobile. I went to Noida service centre, the engineer opened my mobile and he saw the water particles were spread all over the mother board, battery and charging slot area. He had taken the click of it and also showed to me. He told there is water logging in the mobile and it is not covered under warranty. He suggested me to change mother board and charging slot and gave me the estimate of around Rs. 10, 000/- for the same. I accepted and told him to repair at the earliest. On 22.10.2016 I got my mobile and the total money I paid to him of Rs. 8, 914.41 with all the taxes is attached in enclosure. I asked him why did you replace only motherboard and did not replace the battery and charging slot, it may cause some problem in future. He said to me there is not much problem in charging slot and he removed the water particles from their and gave the assurance that nothing will happen in future. In case, any problem will occurred regarding the same within 6 months he and service centre are there to resolve the problem without taking any money. In the February last, I observed that mobile battery is swelling and after few days I noticed that it is being charged and discharged very quickly. On 26.03.2017, I again submitted my mobile to the service centre (Okhala service centre). An engineer opened my mobile and he said the battery is deadly swelled and due to that space is created, LCD is not properly fit (enclosure is attached). As the mobile is in warranty period, he did not give any estimate and said to me that the mobile will get repair. On 31.03.2017 I called to service centre to know my mobile status. From him I got to know there is water logging in the battery. I astonished and said to him how this could be possible when mobile is not even contacted with water. If water goes inside the mobile then water particles should be spread all over the phone and it can be easily identified while opening it, as in previous case. Why did engineer not inform me at that time? How water logged only in the battery? The engineer who repaired the mobile first time did not repaired properly due to that it is causing problem now. If at that time he clearly informed me that even though you repaired your mobile after some time it might cause some problem. Then I do not repair my mobile and my money could be saved.
In view of above, I kindly request you to look into this matter and register my complaint and take strong action against the engineer and the Noida service centre. I have paid Rs 37, 414.41/- till now in this mobile. It is also requested you to return my money back.
Waiting for your reply
Thanking you.
With regards,
Rangoli Vishambhari
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