[Resolved] Samsung India — About ajmer customer care samsung

ankit kumar jangid

from Kota, Rajasthan

Address:

Ajmer, Rajasthan, 305001

I subitted my phone on 16 august 2016 and not giving my phone and behaved too much rudely ...and saying i will not give your phone do whatever you want to do ... i visited there 8 times and now expecting to get it now sir he always making excuses ...my mobile device is sumsung j2 00g/dd mobile set number [protected] sir please solve the issue i was mently torchered, and saying me "agar phone lena heto kaha jitne din wait kro ni to le jao wpas"

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May 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by ankit kumar jangid thank for the support

Verified Support

Oct 17, 2016

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 18, 2016

Updated by ankit kumar jangid no solution yet provided and again i visited samsung care ajmer which was my 9th round there ...and also contacted on[protected] which was my 25-30 call approximately till 17 october from 16 august...my registered complaint number for smasung is [protected] and job sheet number is [protected] and bill number is 3307 ...sir its my request to the honorable of consumer court to provide me justice and punish them for mentally harrasing me ...from my town ajmer care centre is 50km and i am as a student of central university rajasthan it is not possible to go everytime there and spent lot of money on fare...i had a lot of problems without my phone as i am not able to contact my parents who living far away from me ...and also not able to access internet ...samsung is what they providing this kind of service ...only the simple issue was of battery and they have taken 2 months and 1 day...i already submitted my required all documents 1.5 months before ...and they making me fool and saying engineer has been assigned for your phone, , , my simple question is what is the need of engineer forsimply putting the battery and taking so much of my crucial time...if this kind of things happen i think one die i will suicide and give a note that all this attempt to suicide was because of bad service and fraud by samsung...so my days i have waited ...now give me refund of mobile in account number in SBBJ bank [protected]

Verified Support

Oct 20, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Oct 21, 2016

Updated by ankit kumar jangid i provided you all the information related to my mobile ...so why are you contacting me as you know i can't attend your call as i am not having extra mobile to available for you ...and not have now ability to purchase a new one...if you have any question or query contact through mail because i am not having the mobile