| Address: | 122002 | | Website: | www.samsung.com/in |
Hello Guys
My Experience is too bad about Samsung this time.Samsung guys realise me that they are making fool all o[censored]s.Also there seniors also nonsense.They are not ready to listen any thing.
Guys i am warning you please don't buy any handset from Samsung because service center services is too bad.if you go there and see how are working and also customer exectuve.They don't have any idea about customers trouble and their money.They don't have any system and if nobody have system than you can imagine what they are doing and how they work.
I have bought Samsung S7 Edge on 21st Feb'17 ( it was my most expensive handset in my life) and after that i have request to exchange for model to Samsung C9 pro. On 3rd March'17 get confirmation call from Merchant side that we can't change. I have inserted the SIM first time and started to use it. From 5th March'17 i got problem first time 4G network is not working. And after that since 9th March evening this problem is still remain same. I have requested to company many times on toll free number [protected].Also visited in Service Centre on 10th March and ref no. is "[protected]".Service Centre Engineer told me that there might be need to change the main borad, if possible better would be take a replacement of your handset.
Than i called to toll free number and registered a complained "[protected]" on same day. The guy told me that give me some time i will escalate your case to their senior but till 15th March i didn't get any response from their side than i called again to toll free number ( ref no. [protected])but that again told the same thing that he is going to escalate the my case to his senior but till 17th march i didn't back any response. Than on 17th March again did same thing call and all etc than finally i got from there the guy told me that the request must be raised from service centre but on 10 of march i told to Executive that if you want to talk Engineer than i will pass the phone because i am sitting here. But he told me that we will decide at our end. Than 18th of March i talked again and talk to Mr Salim, but he don't want to listen anything but he didn't talk properly .he don't have manner how to talk with his customer. I asked simple question to him, please tell me if service centre has to decide that handset will replace than why are you making me fool from 9th of March. They have to inform me on first call that you have to submit your handset on service centre but that time was nothing.
Now they are saying that submit the phone and they will repair. But they have DOA(Dead on arrival) than they has to replace the handset within 14 days. Now 14 days became over so they are saying they will repair this handset. I have bought this handset 56900Rs.So guys told me how can i repair my handset within 10-15 days. Was this information helpful? | 
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