[Resolved]  Samsung India — About samsung galaxy s7 edge

Address:	New Delhi, Delhi, 110052
Website:	www.samsung.com/in/support

After three month's the phone's screen started playing around and when i went to the servise center they said the screen has to be changed and they will repair the same phone However if you have spent half lac for a new phone and with in few months it will play around any one can be mad about it but still i said lets go for it, So i have submitted the phone to them and they said it will take some time to get the screen for my phone when they will fix it they will give a call back I had to wait so long to get a call back from them and when i recived the call from them they said it cant be fixed as they have not got the screen however they gave me a good news that it can be replaced or refunded things were going good till then and they advised me to wait for next few days ince they will have an approvel after that with in 10 working days I can get a new phone so now today is the 8th working day and when i have called the service center they said that there is no information available for the replacment handset so far and for more info the service center guy gave the number for samsung call center and when i called them so gor the very first time the guy i was speaking to disconnected my call and he never turned up or called me back so i had to call them again and fortunately the other guy who picked up the call able to gave me the info of the last agent and also with an update that there was some system crunch because of my call got disconnected and as they are inbound call center they cant call back so i have asked for the supervisor[protected](complaints number) the agent denied he can not connect me after spending half an hor just to convence him that i need to speak to the supervisor then he told me he can connect me and it took him agin half an hour to connect n even after speaking with the supervisor i had to face the disappointment tariq jameel(supervisor). So its the second time that i have bought the product from samsung and both the time i had to face the same inconvenience I will never ever recommend SAMSUNG to anyone and they only thing i am left with is disappointment. And rhe only thing i can request is for my money back as i have spend a huge amount ant cant keep the samsung product anymore so please give me my money back.