[Resolved] Samsung India — About service related

pintusadaria

from Vadodara, Gujarat

Address:

Morbi, Gujarat, 363641

Sir I am from morbi India.
From today morning my mobile which was getting switch off again and again although buying new in 26/06/2016.
When connect charges of is showing 75% charges then removing charger and immediately get shutdown.
I have visited nearest customer care unit but they said that there is battery problem and you have to put your mobile for 2 days . They have battery their stock but did not even check by changing another battery and direclty said that keep mobile for 2 days . When i complined by phone then not satisfactory answer gotten from delhi.
My mobile number is [protected], [protected]
If service is like that then we have to keep 2 mobiles in our pocket !
Why peaples are irresponsible like that why i have to trust in Samsung. You have to take action immediately

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Nov 9, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd