[Resolved] Samsung India — AC exchange

Subhamkesarwani

from Lucknow, Uttar Pradesh

Address:

208011

I am purchase my ac on 24.03.2017 from Serve & care Z square mall Kanpur. But second day AC gas leaked, as per company policy in one month AC is complaining then AC is exchange or amount will be refunded. I am complaining on 03.04.2017 to my AC exchange my complain no. [protected]
And refunding ref. No. Is [protected] but in 10 days no response and it's cooling in room

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May 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 14, 2017

Updated by Subhamkesarwani Please resolve this issue as soon as possible

Verified Support

Apr 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Apr 18, 2017

Updated by Subhamkesarwani Today Samsung representative Mr. Ankit is not receive my call service center executive Mr. Rajendra also cut my call. How I know my complain status. No. One give satisfied answer.
I am also submitted required paper in service center but no response for complain